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Version: 11.1

Email Configuration

Email settings let you configure the SMTP server used by Resolve Insights to send notifications.

Create Email Configuration​

  1. Navigate to Settings > Email Configuration.
  2. Toggle the Email Notifications button to Enable Email Notifications.
  3. If your SMTP server requires authentication, toggle the SMTP Authentication button to Enable SMTP Authentication and fill in the authentication form:
    • SMTP Auth User - Enter the authentication user for the SMTP server.
    • SMTP Auth Password - Enter a password for the authentication user.
    • SMTP STARTTLS - TLS is a protocol that encrypts and delivers mail securely, for both inbound and outbound mail traffic. If TLS is configured on the SMTP server, enable the toggle.
  4. Fill in the mandatory configuration fields:
    • SMTP Hostname - Enter the SMTP hostname or IP address of the SMTP server.
    • SMTP Port - Enter the SMTP port used on the SMTP server. The default SMTP port is TCP 25 and the default secure SMTP port is TCP 587.
    • Mail From - Enter the email address that will appear as the sender in the emails.
    • (Optional) Mail To - Enter a list of email addresses to test the configuration.
  5. Click Test Mail Configuration to test the configuration. Test emails will be sent to the email list provided in the Mail To field.
  6. Click Save to save the configuration. The Save button will be active only if the test is successful.

Disable Email Configuration​

  1. Navigate to Settings > Email Configuration.
  2. Disable the Email Notifications toggle to disable the email configuration form.

Troubleshoot the Email Configuration​

If clicking the Test button returns the error "Test failed. Please correct the configuration and try again.", take these steps to troubleshoot it:

  • Credentials check: Contact the domain administrator to reconfirm the access details.

  • User account check: Check if the provided user account has two-factor authentication (2FA) enabled. If this is the case, disable it for this account or use a different account without enabled 2FA.

  • Check if the default SMTP port (TCP 25) and the secure SMTP port (TCP 587) are open between the NCE server and the SMTP server.
    Using telnet is one way to check the connection (both non-secure and secure):

    telnet <SMTP hostname> <port>